Frequently Asked Questions

We accept Visa and Mastercard credit/debit cards only. All payments are securely processed using SSL encryption. Other payment methods (PayPal, Apple Pay, COD) are not supported. This applies to both European and USA customers.

Yes. All transactions are encrypted and comply with international security standards. Your card information is never stored on our servers.

All orders are shipped from our UK fulfillment center. This ensures fast and reliable delivery across Europe and to the USA.

Europe: Standard shipping usually takes 3–10 business days.
USA: Standard international shipping usually takes 7–15 business days.
Express shipping options are available at checkout for faster delivery.

Once your order is dispatched, you will receive a tracking number via email. You can use it to monitor your shipment on the courier's website, both in Europe and the USA.

Shipping fees depend on your location, order weight, and courier service chosen at checkout. Free shipping may be available for orders exceeding a certain amount.

Europe: VAT and any applicable duties are usually included at checkout.
USA: Customers may be responsible for local import duties, taxes, or customs fees, depending on federal and state regulations.

Address changes are possible only before the order is processed/shipped. Contact support immediately via Contact Us to update your delivery address.

Delays can occur due to customs, courier issues, or high seasonal volume. If your package is lost or delayed, contact support via Contact Us. We will help trace your order and provide a solution.

Yes. We ship worldwide from our UK warehouse, with main focus on Europe and the USA. Delivery times, shipping costs, and customs charges vary by destination.

Yes, you can cancel your order only before it has been processed and shipped. Contact our support team via Contact Us with your order number. Once shipped, cancellation is no longer possible.

We accept returns of unopened, unused products within 30 days of delivery. Items must be in original packaging and in resaleable condition. Contact support via Contact Us for return authorization before sending the item back.

Opened supplements, vitamins, and perishable items cannot be returned for safety and hygiene reasons. Only sealed, unused items are eligible for return.

Customers usually cover return shipping. For Europe and USA, if the return is due to a damaged, defective, or incorrect item, we cover the shipping cost. Use a tracked courier to ensure safe delivery.

Once your return is received and inspected, refunds are processed within 7–10 business days. Refunds are issued to the original payment method (Visa or Mastercard).

Exchanges are possible only if the product is unopened and in original condition. Contact support via Contact Us to arrange an exchange. Shipping costs are the responsibility of the customer unless caused by our error.

Contact support immediately via Contact Us with your order number and photos if you receive a damaged or incorrect product. We will provide a replacement or full refund at no extra cost.

Customers are responsible for any import duties or taxes when returning products from outside the UK, including the USA. Returns should be clearly marked as "Return – No Commercial Value" for customs clearance.

Email or message support via Contact Us with your order number, product details, and reason for return. Instructions and a return authorization number will be provided.

Proteins should be consumed based on your body weight and training intensity. For most active adults, 1.6–2.2g per kg of body weight per day supports muscle growth and recovery. Whey protein is ideal post-workout, while casein can be taken at night for slow absorption. Plant-based proteins are suitable for vegetarians and those with lactose intolerance.

BCAAs (Branched-Chain Amino Acids) are best taken around workouts to reduce muscle soreness and improve recovery. Typical dosage is 5–10g per serving. They can be combined with protein for enhanced results.

Pre-workout supplements are most effective 20–30 minutes before exercise. Start with half the recommended dose if you are sensitive to stimulants like caffeine. Do not exceed the label instructions.

Fat burners and metabolism boosters should be taken as directed, usually with meals. They work best when combined with a calorie-controlled diet and regular exercise.

Vitamins and minerals should be taken daily to fill nutritional gaps. Multivitamins can support immunity, energy, and recovery. Follow the recommended dosage and avoid excessive intake of fat-soluble vitamins (A, D, E, K).

Always read the label for specific timing and dosage instructions. Adjust intake based on your training volume, body weight, and nutritional needs. Consult a healthcare professional if unsure about combining supplements.

Supplements should be stored in a cool, dry place, away from direct sunlight and moisture. Avoid storing in bathrooms or near sinks. Keep products out of reach of children.

Yes, supplements can expire or lose potency over time. Always check the expiration date on the label and avoid using products past that date to ensure effectiveness.

Follow all label instructions and recommended dosages. Avoid exceeding recommended amounts, especially for stimulants, fat-soluble vitamins, and pre-workout products.

Combining supplements is generally safe if you follow recommended dosages and avoid overlapping ingredients. Consult a healthcare professional if you are unsure about combinations.

Ensure all containers are tightly closed and clean. Use separate spoons or scoops for powders, and avoid introducing moisture into bottles to prevent spoilage or contamination.

If you experience side effects such as nausea, headache, or allergic reactions, discontinue use immediately and consult a healthcare professional. Report serious issues to support via Contact Us.

Choose protein based on your goals and dietary preferences. Whey protein is fast-absorbing for post-workout recovery, casein is slow-digesting for nighttime, and plant-based proteins suit vegetarians or lactose-intolerant users.

BCAAs are ideal for reducing muscle soreness and improving recovery during workouts. EAAs contain all essential amino acids and can be used for overall muscle maintenance. Choose depending on your diet and training intensity.

Fat burners should be used alongside a calorie-controlled diet and regular exercise. Look for products with natural metabolism boosters like green tea extract or caffeine, and follow label dosages carefully.

Select vitamins and minerals based on deficiencies, daily requirements, and training load. Multivitamins are convenient, but individual vitamins can target specific needs like immunity, energy, or recovery.

Mixing supplements is generally safe if you follow recommended dosages and avoid overlapping ingredients. Always check labels and consult a healthcare professional if unsure.

Choose a pre-workout based on your sensitivity to stimulants and the type of training. For energy and focus, look for moderate caffeine content and ingredients like beta-alanine or citrulline. Always follow label instructions.

To create an account, click the "Join Us" button on the website, fill in your email, password, and required personal details, and confirm your registration via the email verification link.

To log in, click the My Account button, enter your registered email and password, and click Login. Make sure cookies are enabled in your browser for a smooth login experience.

If you forgot your password, click "Forgot Password" on the login page. Enter your email to receive a password reset link. Follow the instructions in the email to create a new password.

You can update your personal information by logging into your account and navigating to the "Profile" or "Account Settings" section. Here you can edit your name, address, email, and password.

To view your order history, log in to your account and go to the "Orders" section. You will see all past and current orders, including status, tracking information, and invoices.

To delete your account, contact support via Contact Us. Please note that deleting your account will remove all your personal data and order history permanently.